The best way to reach us is via email. We try to answer your email the same day, but if we can't, we will absolutely get back to you within 24 hours at the latest. Normally, if you email us, you'll get a response back from a human being within minutes.
Email: info [at] neonmfg dot com
If you're from a company or brand that wants to collaborate with us or have a large number of custom neon signs created at wholesale prices, we’d love to hear from you. We can accommodate orders into the thousands. Email us: custom [at] neonmfg dot com
DO YOU SHIP NEON SIGNS TO LOCATIONS OUTSIDE OF THE USA AND CANADA?
Our new Gallery Edition neon signs ship internationally. The other products in our online store do not, currently.
If you're a retailer that would like to sell Neon Mfg. products in your store or on your website, please contact us by email: wholesale [at] neonmfg dot com
DOES MY NEON SIGN COME WITH A WARRANTY?
Yes! All of our products come with a 1-year warranty on electrical components. Having a neon sign shipped outside of the continental US and Canada will void all warranty and will also not qualify for shipping damage coverage. Using your sign with non-US/Canada power outlets or with power converters will also void your warranty. Do so at your own risk.
HOW CAN I HANG MY NEON SIGN?
Each sign comes with two pre-drilled holes in the clear acrylic backing, so it can easily be mounted on any wall with two screws or nails.
CAN I TURN MY NEON SIGN ON AND OFF?
Yes, all of our neon signs have a switch on the power cable so that you can turn the sign off when it is not in use.
HOW LONG WILL MY NEON SIGN LAST?
The life of a neon sign is dependent on how much and how often it is used. The luminous tubes in the signs usually last for 5 to 7 years as well, though in the right environment, a tube has the ability to last longer. Things that affect transformer life are heat, and electrical surges / consistency of your electrical supply. All of the neon signs shown on our website are designed for indoor use.
Signs are shipped via Fedex Ground. We currently only ship to the United States and Canada. We operate warehouses on both coasts of the United States and one warehouse on the West Coast of Canada. If you live in the US, your pre-made sign will most likely arrive to y within 3-4 business days. Our signs are packaged in the most robust way possible, this means that we have less than a 1% breakage rate. If your sign shows up broken we will send you a replacement sign right away, or you can request a refund.
HOW DO I CLEAN MY NEON SIGN?
If you want to dust or clean your neon sign, always be sure to unplug the sign first. Then, use a feather duster or soft, dry cloth to remove any dirt or dust from the bulbs. Never use a liquid cleaner to clean your sign.
MY SIGN ARRIVED BROKEN, NOW WHAT?
If your neon sign shows up and has been broken during shipping, please contact us via email within 24 hours of the delivery. The best thing for you to do is to take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. If the box that the sign came is also damaged, be sure to take photos of that too! We will respond to your email ASAP and offer you two options, you can have another sign shipped to you right away, or you can get an immediate refund, it's up to you.
FULL-PRICED ITEMS POLICY
All full-priced items† are eligible for a return within fourteen business days. Items must be un-used with the original packaging. A copy of your receipt or proof of purchase must also be included with the return. Should you wish to exchange a product, simply return the product back to us and purchase the new style that you are looking for. *please refer to the return process outlined below. † Except custom neon orders and Neon Mfg. Collection pieces. Custom neon orders and Neon Mfg. Collection pieces are final sale.
SALE ITEMS POLICY
All sale items are final sale and not eligible for a return.
PROCESS FOR RETURNS
Within 15 days of receiving your sign, If for some reason you wish to return your purchase, please email firstname.lastname@example.org, with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Once your request has been emailed and the return is approved, neommfg.com will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning.
The return process will be completed if the merchandise is returned to www.neonmfg.com within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the seven and fourteen day time frame, we unfortunately will not be able to accept the return.
Once your return has been received by our distribution center in Vancouver, you will be be refunded the amount paid on your credit card, less original costs.
Please note, you are responsible for all shipping and customs charges associated with returning an order.
TERMS OF SERVICE
To make a purchase on Neonmfg.com, browse a category under the ‘shop’ header and click to add items to your shopping cart. You can view your shopping cart at any time by clicking on the shopping cart link found at the top right hand corner of your screen. Once in the shopping cart, you will have the ability to update items and quantities before checkout.
Prior to checkout you will be required to set up your Neonmfg.com account. Here, you will be able to update personal information such as contact information, billing and shipping address. You will also be able to track your current orders and the status of any approved returns. Once your account is set up you will be able to log in prior to future purchases on Neonmfg.com.
Neonmfg.com ensures that stock availability online matches inventory on hand. If for some reason the item(s) purchased is not in stock, notification will be sent immediately, and you will be given the option to either change or cancel your order.
TRACKING YOUR ORDER
Once a purchase has been completed, a confirmation will be sent to your email as soon as your order is received. An email will also be sent to you once your order has shipped, and will include your tracking number. If you've created and account, you may also log in to your account, where you can view your tracking number.
Please note, Neonmfg.com does not knowingly collect personally identifiable information from anyone under the age of nineteen. Please do not submit any personal details if you are under nineteen years of age – you may rely on your parent or guardian to assist you. Neonmfg.com will not disclose any personal data to outside organization or party unless required by law or in connection with a legal claim or proceeding. Neonmfg.com may provide certain information to third party service providers who perform specific functions on our behalf. For example, we may share your mailing address and other contact information with our delivery partners. Please note, our service providers (ie. web hosting, credit card processing and others) may have access to all or parts of the information we maintain. All such information to third parties is limited to the information required to perform their functions. We seek to limit third-party use of information, however we are not responsible for such third-party use of information that is not in compliance with this policy.
We reserve the right to transfer or assign all information pursuant to a merger, sale, reorganization, purchase or other transaction relation to Neonmfg.com.