Straightforward information about Neon Mfg.

We like to be completely transparent with our customers about where our company is based and where our products come from. There are so many new "neon" companies popping up on the internet these days from all over the world so we want to tell you a bit about us.

Neon Mfg. was established in 2014, and our head office is located in Vancouver, Canada. We sell both real glass, hand bent neon signs and also LED neon signs.

We have two main product lines: Pre-designed, and custom made.

Pre-designed items in our online store are generally made in China, but can also be made in the USA if you'd like. You will need to contact our Custom Team to have pre-designed items made in the USA, as the pricing will increase from what is shown on our online store. Pre-designed item pricing on our online store is based on those items being made in China. These items go into production the day after your order is placed and they normally take 3-7 days to be made before they ship. Once they ship it's normally 3-5 days until the item reaches you. Pre-designed items are generally LED neon and ship worldwide. Because these items are made when ordered we can make them with the proper power supply for your country or region of the world. Also because LED neon does not break like glass neon does, we can ship LED neon signs anywhere.

Custom made items can be made in our factory in Los Angeles, California or in our factory in China. It's up to you. If you'd like to support business in the USA, then please let our staff know that you'd like your custom made item to be made in the USA. Our US factory can make both real glass neon signs and also LED signs. Please note: Our US based factory will only ship to the USA and Canada. Custom orders from other parts of the world will be made in and shipped from China. Custom made items generally take around 3-7 days to produce and around 3-5 days for shipping. Custom made items made in the USA can have production rushed and shipping upgraded if you need your neon fast, extra fees will apply. Please contact our custom team here.

All of our products, glass neon or LED neon, wether pre-designed, or custom made are made by hand.

Thanks for stopping by! If you have any questions please feel free to email us at info@neonmfg.com our staff work 9am-5pm Monday to Friday, Pacific time and will answer your email the same day or the very next day.

- Neon Mfg.

SHIPPING INFO

Shipping times:We are not seeing any shipping delays currently. Shipping time is 3-5 business days.

Production times:3-7 business days. We are not currently seeing any production delays.

We all ship LED signs worldwide. Any LED design listed in our online store can be ordered and shipped anywhere. Look for this icon  it tells you the the product ships worldwide.

For international custom LED sign orders, please fill out the form on the  custom page of our website and our team will help with your order. Or use our customizer to create your custom sign right now.

We do not ship glass neon signs outside the U.S. or Canada due to their fragile nature. So some of our products are limited to the US and Canada only. Look for this icon  it tells you that the item is only available to customers in the US and Canada.

There are some products on our online store that only ship to customers in the USA. If a product does not have a globe icon or a US/Canada flag icon then the item only ships to the USA.

Customs fees, import fees, duties, and taxes. We ship products all over the world. Each country has their own rules and fees for products imported into said country. It is important that you are aware of your own countries import laws and fees before you buy. Neon Mfg. does not charge you any of these fees or taxes, and we're not able to pay these on your behalf. These fees are your responsibility and are not covered by the shipping fees we charge you. Our shipping fees only cover transport of the product. If you're unsure about your government's import fees you can most likely find that information online on your government's website or many other websites that cover global shipping and logistics. 

 

MY SIGN ARRIVED BROKEN, NOW WHAT?

If your neon sign shows up and has been broken during shipping, please contact us via email within 24 hours of the delivery. The best thing for you to do is to take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. If the box that the sign came is also damaged, be sure to take photos of that too! We will respond to your email ASAP and offer you two options, you can have another sign shipped to you right away, or you can get an immediate refund, it's up to you.

 

FULL-PRICED ITEMS POLICY

All full-priced items† are eligible for a return within fourteen business days. Items must be un-used with the original packaging. A copy of your receipt or proof of purchase must also be included with the return. Should you wish to exchange a product, simply return the product back to us and purchase the new style that you are looking for. *please refer to the return process outlined below. † Except custom neon orders and Neon Mfg. Collection pieces. Custom neon orders and Neon Mfg. Collection pieces are final sale.

 

SALE ITEMS POLICY

All sale items are final sale and not eligible for a return.

 

PROCESS FOR RETURNS

Within 15 days of receiving your sign, If for some reason you wish to return your purchase, please email info@neonmfg.com, with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Once your request has been emailed and the return is approved, neommfg.com will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning.

The return process will be completed if the merchandise is returned to www.neonmfg.com within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the seven and fourteen day time frame, we unfortunately will not be able to accept the return.

Once your return has been received by our distribution center in California or in Vancouver, you will be be refunded the amount paid on your credit card, less original costs. Please note: All LED products returns must be sent to our head office in Vancouver, Canada. Our US based warehouses are not able to process returns for LED items.

Please note, you are responsible for all shipping and customs charges associated with returning an order.